Will there be a new Omeria subclass for the Artificer?
Unfortunately, no. The artificer is not included under the terms of the Fifth Edition Open Game License. We cannot provide additional options for them at this time.
Last updated: May 12, 2021 12:54
When does Backerkit close for order changes?
Orders will lock on August 5, 2021
Last updated: June 21, 2021 14:57
I need to make a last minute change to my shipping address but Backerkit is already locked. Who can help?
Send an email to Jennifer at [email protected]. Please include the email linked to your Backerkit (if different to the one you use to write to her), along with your new address information. She will make the changes for you and then let you know when you’re all set.
Last updated: June 15, 2021 21:41
Where can I find my Kickstarter digital downloads for Pexia's Guide / Hot8?
Your Kickstarter downloads can be found in your Backerkit once they have been made available. Simply log into Backerkit using the email address linked to your Kickstarter account to access your download files.
Last updated: June 15, 2021 21:51
When are surveys due?
Your surveys must be completed by August 5, 2021
Last updated: June 21, 2021 14:56
I have general questions about the Kickstarter. Who can help?
Feel free to reach out to us on Kickstarter anytime - we check the messages and comments every day during the normal business week. If you still have questions and would like to speak with someone, direct customer service emails to Lydia at [email protected]
Last updated: June 15, 2021 21:50
When will the print copies of Pexia / Hand of the Eight start shipping?
Our estimated shipping date for Pexia’s Guide to Omeria and the Hand of the Eight books is February, 2022. If you’ve purchase a pledge level that includes physical copies of BroadSword, (or if you’ve elected to purchase them as add-ons), your books will ship within the next few of weeks.
Last updated: June 15, 2021 21:57
What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.